Service Hours: B-Cycle stations are open from 5:00 AM to 12:00 AM midnight, with maintenance being done on the fleet during off hours.
Reliability of Bikes: D+
While it is a fairly large fleet to maintain, B-Cycles feel like clumsy death traps at times. Ripped off bells, shifting that makes one worry of a dropped chain, and seats that can be difficult to adjust at times contribute to being worried if your B-Cycle will make it to its destination. Just the other day, I accidentally checked out a B-Cycle that had a half pumped tire, making it to my destination on pure pedal power.
Customer Service: A-
The one area where B-Cycle as a program shines is its customer service apparatus. When a station was having issues, I called the B-Cycle hotline and they had their IT department reset the station so that I could check out a bike on a wintry day. When I wanted a key fob to check out bikes, they sent me one the day I requested it. The customer service team is superb, and should have their successful model replicated across other departments that Denver B-Cycle has.